Terms and conditions

Introduction

1. Purpose of the Terms: These Terms and Conditions ("Terms") apply to all players ("Players" or "you") who participate in gaming activities with Pokiez Casino ("we", "us", or "our"). The purpose of these Terms is to outline the rules and guidelines that govern your use of our services.
2. Acceptance of Terms: By registering for an account, making a deposit, or participating in any gaming activity with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Account Registration

1. Eligibility: To register for an account with Pokiez Casino, you must be at least 18 years old (or the age of majority in your jurisdiction) and be a resident of a country where online gaming is permitted.
2. KYC and Verification Requirements: You will be required to provide us with certain personal and identification information ("KYC Information") before we can verify your account and enable you to participate in gaming activities. We reserve the right to request additional documentation or information from you at any time.
3. Responsibility for Account Security: You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your username and password.

Deposits and Withdrawals

1. Accepted Payment Methods: We accept various payment methods, including credit cards, e-wallets, and cryptocurrencies.
2. Minimum and Maximum Limits: The minimum deposit amount is $20, while the maximum withdrawal limit is $10,000 per week for non-VIP players ($50,000 for VIP players).
3. Processing Times and Fees: Our processing times vary depending on the payment method used; however, we do not charge any fees for deposits or withdrawals.
4. Anti-Money Laundering Policy: We comply with all applicable anti-money laundering laws and regulations, including reporting suspicious transactions to relevant authorities.

Bonuses and Promotions

1. How Bonuses Are Credited: Bonuses are credited to your account automatically upon meeting the specified requirements.
2. Wagering Requirements: You must wager your bonuses a minimum of 30 times the bonus amount before any winnings can be withdrawn.
3. Expiry and Abuse Clauses: All bonuses expire after 30 days, and we reserve the right to cancel or modify bonuses at any time.

Gameplay and Fairness

1. RNG Usage: Pokiez Casino uses Random Number Generators (RNGs) to ensure fairness in all games.
2. Game Malfunctions: In the unlikely event of a game malfunction, all bets will be voided, and any winnings will be refunded.
3. Limits on Play and Responsible Gaming Tools: You can set deposit limits, take time-outs, or self-exclude from gaming activities through your account settings.

Responsible Gambling

1. Self-Exclusion Options: You may choose to self-exclude from our services for a specified period.
2. Deposit, Wager, and Session Limits: We provide tools to help you manage your gaming habits, including deposit limits, wager limits, and session limits.
3. Help and Support Links: We provide links to responsible gaming organizations and support resources on our website.

Prohibited Activities

1. Bonus Abuse: You must not engage in bonus abuse or exploit any promotional offers.
2. Fraud, Collusion, or Manipulation: Any attempt to cheat, collude, or manipulate the outcome of games will result in account suspension and/or closure.
3. Use of Bots or Automated Systems: The use of bots or automated systems to play our games is strictly prohibited.

Account Suspension and Closure

1. Voluntary Account Closure: You may choose to close your account at any time by contacting our customer support team.
2. Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms.
3. Inactivity and Dormant Accounts: If your account remains inactive for 12 months or more, we may close it.

Privacy and Data Protection

1. Information Collected: We collect personal data from you to provide our services and comply with applicable laws and regulations.
2. Use and Storage of Personal Data: We use and store your personal data in accordance with these Terms and our Privacy Policy, which is incorporated into these Terms by reference.
3. GDPR Compliance (if applicable): As required by law, we comply with the General Data Protection Regulation ("GDPR").

Limitation of Liability

1. Losses: We are not liable for any losses or damages resulting from our services, including system errors or third-party links.
2. System Errors: In the unlikely event of a system error, all bets will be voided, and any winnings will be refunded.
3. Third-Party Links: We are not responsible for the content or functionality of third-party websites linked to our website.

Amendments and Updates

1. Right to Modify the Terms: We reserve the right to modify these Terms at any time, with or without notice.
2. Notification of Changes: You will be notified of any changes to these Terms through email or a notification on our website.